Wednesday, March 01, 2006

HelpDesk Call Of The Day : Trouble With Instructions

Now, as The Redhead has pointed out to me, I have a significantly greater grounding in computers and technology than about 90% of the people on the planet, so I need to be a little more understanding about their problems.

That being as it may...

I received a call yesterday from a gentleman who was attempting to log in to our system. Here's the call:

*ring ring*
S.C. : "HelpDesk, S.C. speaking."
Caller : "Yeah, my terminal is asking me for a username and password."
S.C. : "Yes...?"
Caller : "What do I tell it?"
*pause*
S.C. : "You enter your username and password."
*clickity clickity click*
Caller : "Ok, thanks! That worked!"
posted by S.C. @ 10:41 AM |

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